Our Company President

Presidents Message

I believe that education and the "Golden Rule" are what makes me an effective leader. I live by the golden rule in every aspect of my life, "Treat others as you want to be treated." This philosophy is the cornerstone of our success.

Prompt service, quality installations, and attention to detail are areas the company refuses to compromise on. I implemented a customer audit conducted through the mail to ensure customer satisfaction and give them a place to voice complaints and challenges. My "open door policy" means I'm accessible to both employee and customers. In a field where few owners will take customers' calls, I will speak directly with customers to mitigate issues.

Presidents Bio

M. Suzanne Kondra-DeFuria

Suzanne Kondra-DeFuria is President and sole owner of Potter Heating & Air Conditioning and Perrone Plumbing Services, a commercial and residential business founded in 1944. The firm provides heating, ventilation, air conditioning and plumbing services as well as metal fabrication.

Suzanne's biggest challenge was convincing customers that she was knowledgeable in the mechanical field even though she was only one of two women to receive her Mechanical License in Central New York.

Suzanne believes that education and the "Golden Rule" are what makes her an effective leader. In 1986 she was the only woman to complete a mentor ship program in the Syracuse Builder's Exchange for women and minorities. She still enjoys her mentor relationship after all these years. She listen and learns from her staff every day.

Suzanne is the only woman owned business in New York that is 8A certified in heating and air conditioning with the Federal government. She was the first woman elected President of the Syracuse Heating and Air Conditioning Contractors Association, and served four terms as President. She also is the second woman elected, recently, as President of the Subcontractors Association of Central New York.

Suzanne is a cancer survivor for over 7 years. "A positive outlook makes a big difference. You can't let it take you down," she says. Indeed, this diagnosis and subsequent treatment did not slow her down in either her personal accomplishments or business as evidence by their double digit growth during this period and significant volunteer contributions.

Contributions

She has volunteered for over 38 Years with St. Joseph's, and she is a Red Cross Every Day Angel for donating over 10 gallons of blood and continues to donate.

Board of Directors:

  • St. Joseph's Hospital Auxiliary
  • ACR Health...Chairperson
  • Subcontractor Association of Central New York...President
  • Advisory Board of WISE (Women Igniting the Spirit of Entrepreneurship)
  • P.A.C. of CenterState Corporation for Economic Opportunities..President

Membership and Committees:

  • Syracuse Chamber CenterState Government Relations
  • Syracuse Federation of Women's Clubs
  • WBOC - Women Business Owners Connection
  • WPO - Women President Organization
  • Member of Governor Cuomo New York State Workforce Investment Board

Suzanne also makes contributions to the Syracuse community through Potter and Perrone by donating money and gift certificates for many various fund raisers.

She's an advocate for work-life balance. Her hobbies are volunteering, skiing, traveling, working out, reading and riding her Harley.